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Privacy Policy & Data Safety

Consolidated Software Solutions Limited • Effective Date: September 2026

This Privacy Policy governs the manner in which Consolidated Software Solutions Limited collects, uses, maintains, and protects information collected from users of the truePOS mobile application, web portal, and agency banking network.

1. Information We Collect

A. Location Data (ACCESS_FINE_LOCATION): When you use our mobile application, we collect precise and approximate location data with your explicit permission to determine your proximity to nearby verified Point of Sale (POS) kiosks, calculate walking/driving distances, and display live cash liquidity status on discovery maps. Background location is not tracked when the application is closed.

B. Account & Identity Information: During user registration and POS Agent onboarding, we collect your full name, phone number, email address, business trading name, and terminal address. For field agent KYC verification, we process Bank Verification Numbers (BVN), National Identity Numbers (NIN), and Corporate Affairs Commission (CAC) registration documents.

C. Device & Diagnostics Telemetry: We collect device identifiers, operating system version, app performance metrics, network connectivity logs, and crash reports to diagnose service disruptions and optimize app stability.

2. How We Use & Protect Your Information

We use the collected information exclusively to:

  • Display verified POS kiosks and agency banking terminals near your physical coordinates.
  • Authenticate users, process secure OTP verification codes, and prevent unauthorized account access.
  • Verify field agent identity against regulatory databases to prevent financial fraud and illegal fee gouging.
  • Power real-time peer-to-peer cash liquidity coordination and neighborhood scam alerts.

Security & Encryption: All data transmissions between client devices and truePOS servers are encrypted end-to-end using TLS 1.3 / HTTPS. Sensitive authentication tokens are stored in hardware-backed secure storage (iOS Keychain / Android Keystore). We do not sell, rent, or trade your personal information to third-party marketing companies.

3. User Data Rights & Account Deletion Policy

In accordance with the Nigeria Data Protection Act (NDPA) and Google Play Store policies, users have the unconditional right to request complete deletion of their account, identity data, and associated records.

How to Delete Your Account:

1. Directly in Mobile App: Open the truePOS app > Navigate to Profile / Settings > Tap "Delete Account" > Confirm deletion.

2. By Email Request: Send an email from your registered email address to privacy@truepos.ng with the subject "Account Deletion Request". Your request will be fulfilled within 48 hours.

Upon deletion, your personal profile, contact information, bookmarks, and activity logs are permanently purged from active databases.

4. Contact & Compliance Officer

If you have any questions or concerns regarding this Privacy Policy or data processing practices, please contact:

Consolidated Software Solutions Limited

Email: privacy@truepos.ng / support@consolidatedsoftware.ng

Legal & Data Protection Team

Lagos, Nigeria

© 2026 Consolidated Software Solutions Limited. All rights reserved. truePOS is a registered product.